FAQs

Can I cancel my tour/activity?
Yes! In case you need, you can either cancel your tour/activity or reschedule it.

How far in advance do I have to let you know in order to reschedule?

Rescheduling is possible as long as you let us know 12 hours before the starting time of your tour/activity (on-site tours).

What is your refund policy?

Tours/activities MUST be canceled 24 hours before the starting time in order to get a full refund.

Are tours/activities canceled in the event of rain?

Unless there is a natural disaster, tours/activities take place even if it rains.

Tours that include navigation services might be subjected to the current conditions of the river. If the supplier considers that those conditions are not safe enough, the navigation might be cancelled without prior notice.

Do you pick me up at my Hotel/Airbnb?

Yes! Pick up at Hotel/Airbnb is included for all guests staying in downtown. We also offer to pick guests up at further places for a small extra charge.

Do you drop me off at my Hotel/Airbnb?

That is correct! Signature Tours is the only tour operator that offers shared services that includes Hotel/Airbnb drop-off. You can also choose to stay somewhere else on the way, but you need to let us know in advance (by the time you book your tour/activity).

What are the available means of payment?

We take credit cards, debit cards, and cash.

Is this tour handicapped accessible?

It really depends on each person’s particular needs. We do our best to make our tours accessible and enjoyable for anyone.

If you have any further concerns on this topic, please get in touch with us and we will be able to give you a customized answer.

What is your cancelation policy regarding Covid-19?

We understand these are difficult times and in general terms, we do offer free-of-charge rescheduling. However, depending on which type of service was booked, some fees may apply.